Emergency Repairs Procedure

For what is classified as an emergency, please see our fact sheet…

Download the Repairs & Maintenance Fact Sheet here

If you have no Power, Water or Gas, there may have been a local outage. Some helpful numbers to check for local outages include:

Origin Energy: 13 19 62

Energex: 13 62 62

Urban utilities: 13 23 64

AGL: 131 245

If you organise an emergency repair because of an outage in the area you may be not be reimbursed so always check neighbours and the providers above first.


If a repair request is caused by tenant neglect it will be your responsibility for the payment of that account and you will not be reimbursed from the owner.

Examples include but are not limited too –

  • Power failure due to one of your faulty appliances,
  • A foreign object blocking toilets (including tampons, condoms, nappies),
  • A foreign object blocking or incorrect use of garbage disposal units etc,
  • Blocked drains or pipes caused by leaving food on plates in dishwashers or sinks.
  • Running air conditioning at extremely low temperatures continuously.



Leaking taps/water issues – Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off.

Power Issues – Check the meter box and reset the switch that has tripped, individually unplug your appliances and keep trying to reset the tripped switch.

Electric hot water – If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow.  Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.

Please check all of the above before requesting maintenance.

Office contact (office hours): 07 3369 0101 or lodge a repair request at https://www.prowealth.com.au/repairs/

The legislation is specific about what constitutes an emergency repair and it’s important that you know that should the issue not be deemed an emergency, you will be responsible for the account.

An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure. Examples include: burst water service, broken toilet (where there is no other toilet), serious leak, serious electrical fault.

If it is a genuine emergency and you cannot contact us, you may contact the following Emergency trades people –

Electrical – Task Electrical – 07 3134 0966 (24 hours)

Plumbing – AK Blair – 07 3394 4575 (24 hours)

Locksmith – Ideal Locksmiths – 07 3355 1022 or 0419 551 022
For lock out issues out of hours.  This is at your cost.

Glass – Emergency ONLY: Brisbane Glass 07 3376 5575